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The Cost of Quality is often referred to as the “cost of doing things wrong”. Every time a business makes a mistake it costs money to make the mistake and then correct it. In his book, Quality is Free, Philip Crosby outlined a model for addressing the Cost of Quality. Dorian Shainin's Design of Experiments, described by Keki Bhote in his own book, World Class Quality, gave some more methods of attack. But what are the fundamental principles being discussed?

I'm proud to share a Cost of Quality Analysis paper that discusses how a software house could be wasting millions. The example is based on publicly available figures for EA Inc, I did a similar piece of analysis for AOL (UK) Ltd and the story was very similar.

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Paper 8
Rough Guide to the Cost of Quality

read the paper

Read the paper

Pages 5

Authors: Mark Crowther

Table of Contents:

1.0 Introduction .......................................................... 2
1.1 Overview
1.2 Interesting, but what does that mean?

2.0 Illustration ............................................................ 3
2.1 But, where is the Cost of Quality coming from?
2.2 Cost of Quality Initiative

3.0 The Power of Compound Saving ...................... 4
3.1 That’s $30m – we just broke even

4.0 Conclusion ............................................................. 5

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